Playjonny Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Playjonny Casino. Please read them carefully before registering an account, depositing funds or playing any game. By using the website, you confirm that you understand and accept these terms, together with any specific terms displayed for individual products, promotions or services.

Playjonny Casino operates under a Curaçao Gaming Authority licence, reference number OGL/2024/1126/0521, issued to Terdersoft B.V. The casino uses SSL encryption and requires identity verification before the first withdrawal.

1. General terms and acceptance

These Terms & Conditions apply to your use of the Playjonny Casino website, related services and any games or features made available through the website. They form a legal agreement between you and the operator of the service. If you do not agree with any part of these terms, you must not create an account, deposit money or use the website.

Additional rules may apply to particular games, payment methods, promotions, competitions or other services. Those rules will be shown before or during the relevant activity and form part of these Terms & Conditions. If a specific rule conflicts with a general rule in this document, the specific rule will apply to the relevant activity.

Your responsibility

You must read and understand these terms before using the website.
You must comply with all laws and regulations that apply to you, including those relating to online gambling, payments and taxation.
You are responsible for checking whether access to the website and the games is lawful in your location.
You must provide accurate, current and complete information when registering or using an account.
You must not allow another person to use your account or use another person’s account.

The website may be updated, amended, suspended or withdrawn from time to time. Changes may be made to improve the service, reflect legal requirements, address security matters or update the available games and features. Where appropriate, important changes will be brought to your attention. Your continued use of the website after a change is made means that you accept the updated terms.

2. Eligibility, registration and account security

You must be at least 18 years old to use Playjonny Casino, or older if a higher minimum age applies to you under the law. You must also be legally capable of entering into a binding agreement. The service is intended only for people who are permitted to access and use online gambling services in their jurisdiction.

When you register, you may be asked to provide information for identity, age, payment, security, anti-fraud or legal checks. You agree that the information supplied is truthful and belongs to you. We may request documents or further information when reasonably required. An account may not be fully activated, funded or used for withdrawals until required checks have been completed.

Account rules

You may create and use only one personal account unless an exception is expressly approved.
You must keep your login details confidential and take reasonable steps to protect your device and account.
You must notify the service promptly if you believe your account has been accessed without permission or your account details have been compromised.
You must not sell, transfer, rent or otherwise make your account available to another person.
You must not register or play on behalf of another person, or use funds that belong to another person without proper authorisation.
You must not provide false information, misuse identity documents or attempt to avoid verification procedures.

You remain responsible for activity carried out through your account where you have failed to keep your login information secure or have knowingly allowed another person to access the account. We may restrict access, suspend an account or refuse a transaction where information appears inaccurate, verification cannot be completed, or account activity raises security, legal or integrity concerns.

3. Deposits, withdrawals, promotions and games

Deposits and payments

You may use only payment methods that are available through the website and that are in your own name, unless the service has approved another arrangement. You confirm that you are authorised to use the payment method and that deposited funds come from a lawful source. Payment providers may apply their own terms, processing procedures or charges.

Deposits must be made for the purpose of using the available services and not for transferring funds to another person or account. We may delay, reject or reverse a transaction where it appears to be unauthorised, duplicated, incorrect, fraudulent or connected with prohibited activity. Additional checks may be required before funds can be used or returned.

Withdrawals and balances

Withdrawal requests are subject to account verification, payment checks and any applicable rules displayed on the website. We may return funds to an eligible payment method, request further information or use another reasonable method where required by security or payment procedures. Processing time can depend on the selected method, third-party providers, verification and other circumstances.

You should review your balance and transaction history regularly and report any apparent error as soon as possible. If an obvious technical or administrative error results in an incorrect credit, balance or game result, we may correct the error and adjust the account accordingly. Amounts paid because of an error do not necessarily represent winnings properly due under the game rules.

Promotions and bonuses

Any bonus, promotion, offer or competition is subject to its own terms. These may include eligibility conditions, participation requirements, expiry dates, wagering or turnover requirements, game restrictions, maximum values and withdrawal rules. The specific promotional terms should be read before you opt in or use an offer.

Unless the relevant promotional terms state otherwise, only one offer may be used by a person, household, device, payment method or other connected group. We may withhold or remove a promotional benefit where it has been claimed in error, obtained through misuse, or used in a way that breaches the applicable terms. Promotional rules must not be interpreted as encouraging gambling beyond your chosen limits.

Games and results

Games must be played according to the rules shown with each game. A game entry or wager is accepted only when recorded by the website. If there is a dispute about a game, the relevant records held by the service will be considered together with available technical and transaction information. We may cancel or void affected activity where a material technical fault, system error or other problem has influenced the outcome.

4. Responsible gambling, privacy and acceptable use

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. You should set a budget before playing, decide how long you will play and stop when you reach your personal limit. Never gamble with money needed for rent, bills, food or other essential expenses, and do not chase losses.

Use available account controls, deposit limits, time reminders or cooling-off options where offered.
Take a break if gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing.
Do not gamble when affected by alcohol, drugs, stress or strong emotions.
Ask for support from an appropriate gambling support service if you are concerned about your gambling.
Contact the service if you want information about available account restrictions or self-exclusion options.

We may take steps to protect users and the integrity of the service, including applying limits, restricting access or closing an account. A self-exclusion or account restriction request may have consequences for access to games, promotions and related services. You must not attempt to open a new account or bypass a restriction.

Privacy and communications

Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be used to provide the service, manage accounts, process transactions, conduct verification, prevent fraud, meet legal obligations, improve the website and communicate with you about your account. You should review the privacy information for details about collection, use, disclosure, storage and your available rights.

Prohibited use

You must not use the website for unlawful, fraudulent, abusive or deceptive activity.
You must not interfere with the operation, security or availability of the website.
You must not use automated tools, bots, scraping software or unauthorised third-party systems to access or interact with the service.
You must not introduce malicious code, attempt to bypass security controls or exploit a software vulnerability.
You must not upload or transmit content that is threatening, discriminatory, defamatory or otherwise unlawful.
You must not take part in collusion, manipulation, bonus abuse, money laundering or any other activity that may compromise fair play.

5. Suspension, liability, complaints and legal information

Suspension or closure

We may suspend, restrict or close an account where we reasonably consider it necessary for security, responsible gambling, verification, legal compliance, payment protection, investigation or enforcement of these terms. We may also restrict access where the website is being misused or where continued service could create a risk to the user, the service or another person.

If an account is closed or suspended, you must not create another account or attempt to continue using the service unless permission is given. Subject to applicable law and the outcome of any review, eligible cleared funds may be dealt with through an appropriate payment process. We may retain or withhold funds where required or permitted by law, or where they are connected with fraud, unlawful conduct, a breach of these terms or an unresolved payment issue.

Availability and liability

We aim to keep the website and games available, accurate and secure, but uninterrupted access cannot be guaranteed. Access may be affected by maintenance, telecommunications, device issues, third-party services, technical faults, security events or circumstances outside reasonable control. You are responsible for using a suitable device, connection and security software.

To the extent permitted by law, we are not responsible for loss caused by your failure to follow these terms, misuse of your account, incorrect information, unauthorised access resulting from your own lack of care, or problems with your device or internet connection. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

Questions and complaints

If you have a question, notice an account or transaction problem, or wish to make a complaint, use the support or contact options made available on the website. Provide enough information for the matter to be identified, including relevant dates, transaction references and a clear description of the issue. We may ask for further information before completing a review.

Applicable law and interpretation

These terms are intended to operate subject to the laws and regulatory requirements that apply to the service and to you. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived.

These Terms & Conditions should be read with the privacy information, responsible gambling information, game rules and any promotion-specific terms published on the website. Please check this page regularly for the current version before using Playjonny Casino.