Privacy Policy

How information is used

Personal information may be used to create and manage an account, provide gaming services, process account activity and respond to requests. It may also be used to meet security, verification, fraud prevention and operational requirements. The purposes can include the following:

• Opening, administering and maintaining a player account.
• Confirming identity, age and account information where checks are required.
• Processing deposits, withdrawals and other account transactions.
• Detecting, preventing and investigating fraud, suspicious activity, misuse and security incidents.
• Providing customer support, handling complaints and communicating about the account or requested services.
• Maintaining, testing, troubleshooting and improving the website and its features.
• Sending service messages, account notices and other communications needed to operate the account.
• Sending marketing communications where permitted and where the player has provided the required permission or has not opted out.
• Meeting applicable legal, regulatory, tax, accounting, responsible gambling and record-keeping obligations.
• Protecting the rights, property, safety and security of players, the website and relevant service providers.

Information may be combined from different parts of the service when this is reasonably necessary to keep account records accurate, carry out checks, protect the platform or provide support. We do not use personal information for purposes that are unrelated to the service unless there is a valid reason to do so or the player has been informed and, where required, has given consent.

Marketing communications

Players may receive promotional communications only where the relevant requirements have been met. Every marketing message should include an available way to opt out, where appropriate. A player may also ask us to stop using their information for direct marketing. Stopping marketing does not necessarily stop important service, security or account communications.

Sharing information

Information may be shared with organisations that help operate the website or provide associated services, such as payment providers, identity and verification services, technology providers, customer support tools, security providers and professional advisers. Information may also be disclosed where necessary to investigate suspected wrongdoing, protect people or property, respond to a lawful request or meet an applicable obligation. Service providers are expected to handle information for the relevant purpose and with appropriate safeguards.

Your privacy choices and data rights

Depending on the circumstances and applicable requirements, players may have rights and choices relating to their personal information. These can include asking for access to information held about them, requesting correction of information that is inaccurate or incomplete, asking for deletion of their information, and withdrawing consent to marketing communications.

• Access: ask for a copy or explanation of personal information held about you.
• Correction: request that inaccurate, incomplete or out-of-date information is corrected.
• Deletion: ask for personal information to be deleted where there is no continuing reason to retain it.
• Marketing consent: withdraw consent to direct marketing or ask for marketing communications to stop.
• Questions or complaints: ask how information is being handled or raise a concern about privacy.

To exercise a data right or make a privacy request, email support@playjonnycasino.best. Please explain the request clearly and provide enough information to help locate the relevant account or records. We may need to verify the identity of the person making a request before providing information or changing account details. This is a security measure designed to prevent unauthorised access.

Some requests may be limited or declined where information must be retained, disclosure would affect the rights of another person, the request could compromise security or fraud controls, or another valid reason applies. If information cannot be deleted because it is needed for a legal, security, financial or account purpose, it may be retained and protected for that purpose. We will aim to handle privacy requests within a reasonable timeframe and may explain any limitation that applies.

Keeping information accurate

Players should keep account information accurate and notify support when relevant details change. Accurate information helps with account security, verification, payments, customer support and important service communications. Players should not provide another person’s personal information unless they are authorised to do so.

Updates to this Privacy Policy

This Privacy Policy may be updated when the website, services, information practices or relevant requirements change. The latest version published on the website will apply from the date it is made available. Players should review this page from time to time to understand how personal information is handled. Continued use of the website after an update may indicate that the revised policy has been read, subject to any consent that may be required.